Terms and Conditions – IgnyteX

5. Refund and Cancellation Policy

We value our users and aim to ensure that your experience with IgnyteX is positive and transparent. However, since our platform provides digital and instantly accessible services, certain limitations apply to refunds and cancellations. Please review this policy carefully before making a purchase or subscribing to any plan.

a) Cancellations

You may cancel your subscription at any time from your IgnyteX dashboard or by contacting support@ignytex.com.

When you cancel, your plan will remain active until the end of your current billing cycle. After that period, your subscription will not renew automatically.

No prorated refunds are provided for unused time within the billing cycle once a subscription is activated.

Deleting your account or uninstalling the Service does not automatically cancel your subscription — you must complete the cancellation process through your account.

b) Refunds

Refunds may be issued within 7 days of purchase if:

• There was a technical issue preventing access to the Service, and
• You have contacted our support team within that period through an email at support@ignytex.com.

Refunds are considered only under specific, justified circumstances, such as:

• Technical issues that prevent access to purchased features or services, despite reasonable troubleshooting efforts.
• Duplicate payments made due to billing errors.
• Unauthorized transactions (when reported promptly and verified).
• Failure of service delivery — if IgnyteX is unable to provide the purchased services due to internal system errors or other reasons within our control.

To be eligible, users must:

Submit a refund request within 7 calendar days of purchase.

Provide necessary details (email, payment ID, issue description).

Have not downloaded resumes or cover letters, used, or benefited from the digital service.

c) Non-Refundable Circumstances

Refunds will not be issued for:

• Change of mind or dissatisfaction with AI outputs, templates, or formatting preferences.
• Services that have been substantially delivered (e.g., resume, cover letter, or career summary generated or exported).
• Partial use of services during an active billing period.
• Failure to cancel before renewal or expiry of a subscription term.
• Discounted, promotional, or beta-access plans unless otherwise stated.

d) Refund Process

Refund requests must be submitted in writing to support@ignytex.com with the subject line: “Refund Request – [Order ID]”.

Our team will review your case and respond within 5–7 business days.

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your payment provider.

Refund confirmations will be sent via email once processed.

e) Special Cases (Third-Party Payments & Taxes)

For payments made via third-party platforms (e.g., Stripe, Razorpay, PayPal), their refund timelines and policies may also apply.

Currency conversion rates and transaction fees deducted by payment processors are non-refundable.

Applicable taxes (such as VAT or GST) may be refunded only if permitted by local regulations.

f) Subscription Modifications

Users may upgrade or downgrade their plan anytime.

Upgrades: The new plan takes effect immediately, and a prorated charge applies for the remaining billing cycle.

Downgrades: The change takes effect at the end of the current billing cycle.

g) Our Right to Refuse Refunds

IgnyteX reserves the right to decline refund requests if:

The claim falls outside this policy,

Fraudulent or abusive activity is detected, or

The account has violated IgnyteX’s Terms of Service.

All refund decisions are made at the sole discretion of IgnyteX’s customer support and compliance team.

h) Contact for Refund Queries

If you have any concerns regarding billing, cancellations, or refunds, please contact:
📧 support@ignytex.com